Question 1

What types of shipments can I track using your platform?

Accepted Answer

E-tracking offers real-time updates for all carriers, including container tracking, cargo tracking, air cargo tracking, post/ems tracking, courier tracking, package tracking, and more.

Question 2

How do I track my shipment?

Accepted Answer

Simply enter your tracking number into our search bar and click "Track". Our platform will then provide you with real-time updates on the status of your shipment.

Question 3

Is the tracking platform free to use?

Accepted Answer

Yes, our tracking service is completely free to use.

Question 4

Is there a limit to how many shipments I can track?

Accepted Answer

No, our platform allows you to track as many shipments as you need, all in one place.

Question 5

Do I need to create an account to use the tracking platform?

Accepted Answer

No, you can track your shipments without creating an account. However, creating an account allows you to save your tracking information and receive notifications for updates.

Question 6

What carriers and shipment types does the tracking platform support?

Accepted Answer

The tracking platform supports all carriers and shipment types, including domestic and international shipments.

Question 7

Why is container tracking important?

Accepted Answer

Container tracking serves several essential functions in supply chain management and business operations, providing visibility into the flow of goods. Businesses using it to keep tabs on inventory levels, estimate arrival times for deliveries and address potential delays or issues promptly; it can even improve security by decreasing theft risk or loss.

Question 8

What information can I track using container tracking?

Accepted Answer

Container tracking allows you to monitor various aspects of your containers' location, arrival/departure times and route history as well as any relevant events/updates related to their shipment. Some advanced tracking systems also provide details regarding temperature/humidity or shock levels within their containers.

Question 9

How can I access container tracking information?

Accepted Answer

Container tracking information can be accessed in various ways depending on the provider of tracking service. Most offer web-based portals or mobile applications where users can login using account credentials to gain real-time tracking updates.

Question 10

Can I track containers across different shipping lines?

Accepted Answer

Yes, tracking containers across various shipping lines is possible provided they join a common network or share tracking info with third-party service providers. Our container tracking platforms aggregate information from multiple shipping lines so you can keep tabs on containers regardless of who ships them.

Question 11

How can I resolve issues or delays with container tracking?

Accepted Answer

If you encounter difficulties tracking a container, or are experiencing delays in its journey, it is highly advised that you reach out directly to either your logistics provider or shipping line directly for help in addressing concerns, providing updates or mitigating potential delays in its journey. They should be able to assist by helping to resolve them or address potential setbacks along the journey of its arrival at its final destination.

Question 12

Is container tracking available for all shipments?

Accepted Answer

Container tracking is often available for international shipments involving standardized shipping containers; however, its availability can differ depending on logistics providers, shipping lines or types of shipments involved. Therefore it's wise to verify with them in advance to see if container tracking will be possible for their specific shipments.

Question 13

What is a Bill of Lading (B/L)?

Accepted Answer

Bill of Lading are legal documents issued by carriers or their agents which serve as receipt of goods, evidence of contract carriage agreement and title document for shipment. This document details cargo shipped, shipper/consignee details as well as port loading/discharge locations/terms & conditions related to shipment.

Question 14

Why is Bill of Lading tracking important?

Accepted Answer

Bill of Lading tracking provides visibility and transparency into the status of your shipment, enabling you to monitor its progress, estimate delivery times, plan logistics accordingly and quickly address any potential delays or issues as they arise. Tracking also assists supply chain management ensuring smooth goods flow from production facilities all the way down the supply chain.

Question 15

What information can I track using Bill of Lading tracking?

Accepted Answer

Utilizing Bill of Lading tracking, you can keep an eye on every aspect of your shipment: its current location, departure and arrival dates at ports, transit milestones, vessel or flight details as well as any relevant events or updates related to its shipment.

Question 16

Can I track Bill of Lading shipments across different carriers?

Accepted Answer

Bill of Lading tracking typically depends on which carrier or shipping line issued the document; each may use their own system or portal for this task; however, third-party platforms also aggregate tracking information from multiple carriers and provide one interface where all tracking can be managed simultaneously.

Question 17

How can I resolve issues or delays with bill of lading tracking?

Accepted Answer

Tracking Bill of Lading documents are typically tied to the carrier or shipping line that issued them; each carrier typically offers its own tracking system or online portal for Bills of Lading tracking, although there may also be third-party platforms which aggregate tracking data from multiple carriers into a single interface allowing tracking shipments across carriers more conveniently.

Question 18

Is Bill of Lading tracking available for all shipments?

Accepted Answer

Bill of Lading tracking services should generally be available for any shipment that utilizes a Bill of Lading document, although their availability can differ depending on your carrier, shipping line and/or service or contract agreement. It's wise to contact both before confirming tracking for your shipment with them or your freight forwarder.

Question 19

What is an air waybill (AWB)?

Accepted Answer

An air waybill (AWB) is a transport document issued by the airline or air cargo service provider that serves as a contract of carriage, a receipt of goods, and a document of title for the air cargo shipment. It contains information about the shipper, consignee, flight details, description of goods, and terms and conditions of the shipment.

Question 20

Why is Air Cargo Tracking important?

Accepted Answer

Air Cargo Tracking is important because it provides visibility and transparency into the status of your air cargo shipment. It allows you to monitor the progress of your cargo, estimate delivery times, plan logistics, and address any potential delays or issues promptly. Tracking your air cargo also helps in supply chain management and ensures the smooth flow of goods.

Question 21

What information can I track using Air Cargo Tracking?

Accepted Answer

Using Air Cargo Tracking, you can track various information about your shipment, including the current location of the cargo, departure and arrival dates at airports, flight details, transit milestones, and any relevant events or updates related to the shipment. Some advanced tracking systems may also provide details about customs clearance or container numbers associated with the air cargo shipment.

Question 22

How accurate is Air Cargo Tracking?

Accepted Answer

The accuracy of Air Cargo Tracking depends on the tracking system and the infrastructure of the airline or air cargo service provider. While tracking information is generally accurate, occasional delays or discrepancies may occur due to unforeseen circumstances or manual data entry errors. It's advisable to cross-reference the tracking information with other sources or contact the provider directly for confirmation if you have any concerns.

Question 23

Can I track air cargo shipments across different airlines or service providers?

Accepted Answer

Air Cargo Tracking is typically specific to the airline or air cargo service provider that issued the air waybill. Each provider may have its own tracking system or online portal. However, some third-party platforms aggregate tracking data from multiple airlines or service providers, allowing you to track shipments across different providers using a single interface.

Question 24

What information can I obtain through Air Cargo Tracking?

Accepted Answer

Air Cargo Tracking provides various information about your cargo, including: Current location and status of your cargo, Flight details (if applicable), Estimated arrival and departure times, Delivery updates and customs clearance status

Question 25

How often is the tracking information updated?

Accepted Answer

The tracking information on Air Cargo Tracking is regularly updated. However, the frequency of updates may vary depending on factors such as flight schedules, transit times, and customs processes. Updates typically occur at various stages of the cargo's journey.

Question 26

Is Air Cargo Tracking available for international shipments?

Accepted Answer

Yes, Air Cargo Tracking covers both domestic and international shipments. You can track your cargo regardless of its origin or destination.

Question 27

What should I do if I cannot track my cargo or encounter issues?

Accepted Answer

If you are unable to track your cargo or face any issues, it is recommended to contact Air Cargo's customer service that you have used. They will assist you in resolving the problem and provide you with relevant information about your shipment.

Question 28

How do I track my RoRo shipment?

Accepted Answer

You can track your RoRo shipment by entering the VIN number, booking number, or bill of lading number of your vehicles into our tracking system. We will then provide you with real-time updates on your vehicles' location, ETA, and other important information.

Question 29

What carriers are supported by your RO-RO tracking service?

Accepted Answer

Our RO-RO tracking service supports a wide range of Ro-Ro carriers, including APL, CMA CGM, Evergreen, Maersk, MSC, NYK Line, and Wallenius Wilhelmsen Lines. We are constantly adding new carriers to our supported list, so please check back often to see if your preferred carrier is now available.

Question 30

Is there a fee for using the RO-RO tracking service?

Accepted Answer

Our RO-RO tracking service is typically provided as a complimentary feature by the shipping company or logistics provider. However, it's always advisable to confirm if any additional fees or charges apply by checking with the service provider or reviewing their terms and conditions.

Question 31

What information can I expect from RO-RO tracking?

Accepted Answer

RO-RO tracking provides various details, including the vessel name, departure and arrival ports, estimated time of arrival (ETA), current location, and any delays or changes in the shipment's schedule. You may also receive notifications about significant milestones, such as the vessel's departure or arrival at a specific port.

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